Return / Refund Policy | Hyperspace Props

Last updated: Jan, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original pieces. We will also accept unbagged credits assuming they are still in new condition.

RETURN PROCESS

To return an item, please email Mike & Emily at hellothere@hyperspaceprops.com to start the process. After that we can make sure that all of your concerns/questions are covered and you can then mail your return to the following address:

Hyperspace Props
4258 E 237 N
Rigby, ID 83442
USA

Please note, you will be responsible for all return shipping charges, unless there were errors on our part. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 2 days from the receipt of your item to process it, since the two of us have to do everything. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email/message when your return has been processed.

EXCEPTIONS

Custom and customized items can not be exchanged or returned. Email/message us if you have questions or concerns.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

We understand that sometimes unforeseeable circumstances come up. Email/message us and we’ll help work everything out with you. At the end of the day, we want to make sure that you have the best experience possible.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

hellothere@hyperspaceprops.com